Terms And Conditions

TERMS AND CONDITIONS

ACCEPTABLE USE POLICY

PRIVACY POLICY

PAYMENT POLICY

TERMS AND CONDITIONS FOR USERS


1.    INTRODUCTION

1.1    Rescue Technologies Limited (We) is engaged in the business of providing access to retailers of emergency services including personal security, armed response services and ambulance transportation services (the Services) through the medium of mobile phone application (the Mobile App) and web software application (the Web Platform).

1.2    The user (You) intends to use the Mobile App and/or the Web Platform for the purpose of accessing the Services. The terms and conditions contained in this document (Terms and Conditions) regulates your use of the Mobile App and/or Web Platform for the purpose of accessing the Services.

1.3    You are required to read these Terms and Conditions carefully and not use the Mobile App and/or Web Platform or access the Services unless you accept these Terms and Conditions.

1.4    The terms contained in these Terms and Conditions are not exhaustive and may be modified by us at any time by posting a revised version on the Mobile App and/or Web Platform (available at http://www.emroapp.com/termsandconditions). Any change or modification of this terms will not be retroactive and will apply as of the effective date we specify in the notice. By using the Services, you agree to the latest version of these Terms and Conditions.

2.    ACCEPTANCE AND USER REQUIREMENT

2.1    You accept these Terms and Conditions by accessing or using the Mobile App and/or Web Platform and these Terms and Conditions constitutes a legally binding agreement between you and us in relation to your use of the Mobile App and/or Web Platform for accessing the Services.

2.2    You may not accept these Terms and Conditions if you are less than the legal age of twenty-one (21) years required to form a binding contract under Nigerian law, or do not possess the mental capacity to enter a contract or use the Mobile App and/or Web Platform, unless under the supervision of a parent or guardian.

2.3    If you are a parent or guardian permitting a person under the legal age of majority (Minor) to use the Mobile App and/or Web Platform, you agree to:

a.    supervise the Minor’s use of the Services;

b.    assume all risks associated with the Minor’s use of the Services, including the receipt and transmission of information and materials via the Mobile App and/or Web Platform and all transactions, including but not limited to charges in respect of the Service;

c.    assume any liability resulting from the Minor’s use of the Services;

d.    be bound by these Terms and Conditions for the Minor’s access and use of the Services.

2.4    Your use of the Mobile App and/or Web Platform for the purpose of accessing the Services requires that you create a User Account (User Account). The use of your User Account will be subject to these Terms and Conditions, and other relevant policies including but not limited to the Privacy Policy (available at http://www.emroappp.com/privacy), Acceptable Use Policy (available at http://www.emroapp.com/usepolicy/) and Payments (available at http:// http://www.emroapp.com/payment).

3.    USER ACCOUNT

3.1    You will be required to complete the registration process to create your User Account for the purpose of accessing the Mobile App and the Web Platform. You must provide the requisite information and upload all documentations required to create your account.

3.2    Information you provide to us as part of the registration process and at any time thereafter, must be true, accurate and correct. The information required may include your name, photograph, medical records, birth information, contact information, next of kin information, and other information we may require from time to time to facilitate the provision of the Services to you (User Information).

3.3    In our sole discretion, we may refuse to register your User Account where the User Information you provide to us is in use by another user or may be construed as impersonating another person or belongs to another person or is offensive or inappropriate, or for any other reason we deem as sufficient.

3.4    Prior to the activation or any time after activation, we reserve the right to independently verify your User Information or may ask you for additional information. You agree that your use of the Mobile App and/or Web Platform is subject to verification by us of your Information.

3.5    On registration, you will be required to select a username and password (or any other user identification or security information related to your User Account) to be associated with your User Account.

3.6    You agree that you are responsible for all activities that occur under your User Account, provided your user name and password is used to access the User Account.

3.7    In respect of your User Account, username and password, you must:

a.    maintain the confidentiality of your password and user name and any other security information related to your User Account;

b.    immediately notify us of any unauthorized use of your User Account, password or user name or any other breach of security;

c.    change your password frequently or upon our request;

d.    not maintain more than one account at any time, or create a successive account where one is suspended or deleted by us.  

3.8    We will not be liable for any loss that you incur as a result of any breach of your account, either with or without your knowledge. You may be held liable by us for any loss incurred by us due to someone else’s use of your account or password, with or without your consent.

3.9    At our sole discretion, we may deactivate your User Account with or without notice to you where you violate the terms of these Terms and Conditions, or other relevant policies including but not limited to the Privacy Policy, Acceptable Use Policy and Payments and Refunds Policy, or for any other reason we deem as sufficient for deactivation.

4.    USE OF WEB PLATFORM AND MOBILE APP

4.1    In your use of the Mobile App and the Web Platform, you must not:

a.    use any device, software or routine to interfere with or disrupt the Services or disrupt any other person’s access to the Services;

b.    transmit any unlawful, harassing, libellous, privacy invading, abusive, threatening, defamatory, vulgar, obscene, racist, harmful or otherwise objectionable material of any kind;

c.    take any actions which may undermine, disrupt or manipulate the integrity of any rating system implemented by us;

4.2    You agree that you will not upload, post, e-mail, transmit or otherwise make available:

a.    any information or material that infringes a third party right, especially copyright or other intellectual property rights;

b.    any third-party advertisements, including banner exchange services;

c.    software viruses, trojan horses, worms or any other malicious application;

d.    any information or material which may constitute or encourage conduct that is a criminal offense or civil wrong or otherwise violates any applicable law;

e.    reverse engineer, disassemble, decompile, or translate any software or other components of the Mobile App and Web Platform.

4.3    You agree to comply with all applicable laws, rules and policies regarding the use of the Mobile App and/or Web Platform as will be made available by us from time to time. You agree that a violation of the policies is a breach that may lead to the termination of these Terms and Conditions, at our discretion.

4.4    We agree and acknowledge that you retain the right to delete User Account at any time. You acknowledge and agree that we reserve the right to delete or suspend your registered account at any time without prior notice to you.

4.5    We will use reasonable efforts to include accurate and up-to-date information on the Mobile App and Web Platform, but we make no warranties or representations concerning the accuracy of information we provide.

4.6    The Mobile App may automatically download and install updates and/or upgrades from time to time (including firmware updates for the devices you registered with the Services) (Software Updates). Such Software Updates may be in various forms and are generally provided for the purposes of improving the performance, security and reliability of the Services or any product or device used to access the Services. Such updates may include bug fixes, enhancements to the Services or parts thereof, products or devices and updates and enhancements to any software previously installed (including entirely new versions).

4.7    The Mobile App is available to supported devices running Blackberry, Android and Apple iOS Operating Systems. We will use reasonable efforts to make the Services available via the Mobile App and Web Platform at all times. However, you acknowledge that the quality and availability of the Services may be affected by factors outside our reasonable control, therefore we do not accept any responsibility whatsoever for unavailability of the Services, or any difficulty or inability to download or access content or any other communication system failure which may result in the Services being unavailable.

5.    INTELLECTUAL PROPERTY

5.1    Subject to your compliance with these Terms and Conditions, we hereby grant to you a limited, royalty free, non-exclusive, personal and non-transferable right to install, access and use the Mobile App and Web Platform solely for your personal non-commercial use and only as permitted under these Terms and Conditions. We reserve the right, in our sole discretion, to deny or suspend use of the Mobile App and Web Platform to anyone for any reason.

5.2    We own or have the license to use the copyrighted material, trade secrets and proprietary information contained in the Mobile App and Web Platform, in particular the copyright, trademarks, database and patents, software, application, graphics, text and other materials used, and the organization of the materials contained or relating to the Mobile App and Web Platform, and whether or not they happened to be registered (Intellectual Property Rights).

5.3    You will not acquire any Intellectual Property Rights in the Mobile App and Web Platform by your use of it. You may not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Intellectual Property Rights.

5.4    You may not:

a.    remove any copyright, trademark or other proprietary notices from any portion of the Services, Web Platform and/or Mobile App;

b.    reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by us;

c.    decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law;

d.    link to, mirror or frame any portion of the Services;

e.    cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or
f.    attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

5.5    We may, in appropriate circumstances and at our discretion, terminate your account if you infringe the Intellectual Property Rights.

6.    DATA USE AND PROTECTION

6.1    By uploading any media to the Mobile App and Web Platform, you:

a.    grant to us a perpetual, non-exclusive, worldwide, royalty-free license to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media;

b.    certify that any person with rights in submitted media authorizes us to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media and any material included in such media; and

c.    agree to indemnify us and hold us harmless from any and all claims and expenses, including attorneys' fees, arising from any infringement claim due to our use of the media.

6.2    The User Information will be collected, processed, stored, disclosed and disposed of in accordance with applicable data protection laws. You acknowledge and agree that we may collect and use the Credential Information, and may be store it on servers located outside Nigeria.

6.3    We may disclose the User Information, where that disclosure:

a.    is necessary in order to comply with a legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirement of any governmental authority;

b.    would potentially mitigate our liability in an actual or potential lawsuit;

c.    is necessary or appropriate to protect our rights or property, or the rights or property of any person or entity;

d.    is necessary or appropriate to enforce these Terms and Conditions; or

e.    is required or necessary to deter illegal behaviour (including, but not limited to, fraud).

6.4    We may use the details of Services we provide for promotional and informational purposes provided that your User Information will not be published.

6.5    We may make audio and video recordings of the Services for the purpose of service quality assessment. By using the Services, you hereby:

a.    consent to the recording of your image and/or voice in relation to the Services;
b.    consent to the use of your image, voice, or both, in the audio and/or video recording described above;

c.    waive any right to inspect or approve the video recording;

d.    agree that all such pictures, video or audio recordings and any reproduction thereof shall remain the property of RTL and we may use it in accordance with the provisions of this Terms and Conditions.
 
6.6    You understand and agree that the consent granted in Clause 6.5 above is perpetual, (you may not revoke it) and binding.

6.7    We use location information; therefore, we request permission for the collection of precise location from your device per the permission system used by your mobile operating system. If you permit the Mobile App to access location services, we may also collect your device location when the app is running in the foreground or background.

6.8    You acknowledge and agree that we reserve the right (but have no obligation) to do any or all of the following:
a.    monitor submissions, requests, alerts or any other electronic communications received from you via the Mobile App and/or Web Platform;

b.    alter, remove, or refuse to post or allow to be posted any submissions, requests, alerts or any other electronic communications received from you via the Mobile App and/or Web Platform

disclose any submissions, requests, alerts or any other electronic communications received from you via the Mobile App and/or Web Platform to any third-party in order to (i) provide the Services, or (ii) protect us and our respective employees, officers, directors, shareholders, affiliates, agents, representatives, licensors, suppliers, service providers and other users, or (iii) comply with legal obligations or governmental requests, or (iv) enforce these terms.

7.    COMMUNICATIONS AND ADVERTISEMENTS

7.1    You understand and agree that by using the Mobile App and Web Platform, we may automatically send informational messages and information related to you, and you opt into receiving this information by email, mobile notification, or using other contact information provided by you. You may opt out of receiving any such communication via mobile notification at any time by requesting that we disable notifications to you by texting the code STOP NTFC to 1190 to disable SMS notifications or click the unsubscribe link within the mail to disable email notifications.

7.2    We may send you email, text message communications and mobile push notifications which are not encrypted. Although unlikely, it is possible for these communications to be intercepted or accessed without your authorization, and by using the Mobile App and Web Platform, you release us from any liability arising from or related to any such interception or unauthorized access.

7.3    We may include advertisements on behalf of interested advertisers in the Mobile App and Web Platform. By clicking on the advertisements, you may be shifted to a website of the advertiser or receive other messages, information or offers from the advertiser. You acknowledge and agree that we are not liable for the privacy practices of advertisers or the content of their websites, information, messages or offers. You are wholly liable for all communications with advertisers and for all transactions subsequently executed.

8.    TERMINATION AND DEREGISTRATION OF ACCOUNT

8.1    You may terminate your agreement with us at any time by deleting or deregistering your account or communicating to us that your account should be deregistered. We will invalidate your user name within forty-five (45) days.

8.2    We have the right, with or without providing notice to you, to suspend, or deregister your account without cause or:

a.    to comply with any order issued or proposed to be issued by any governmental agency;

b.    to comply with any provision of law or accreditation standard; or

c.    to comply with any law, which renders performance of any term of these Terms and Conditions illegal;

d.    for a violation of the terms contained in these Terms and Conditions.

8.3    On termination, we reserve the right to maintain, delete or destroy the Credential Information, all communications and materials posted or uploaded to the Mobile App and Web Platform.

8.4    We reserve the right to modify, suspend or discontinue (temporarily or permanently) the use Services provided via the Mobile App and Web Platform with or without notice to you. You agree that we shall not be liable to you for any losses or damages that may result to you from the modification, suspension or discontinuation of the Services. Notwithstanding the foregoing, all obligations subsisting prior to the termination date shall remain in full force and effect.

9.    THIRD PARTY SERVICES

9.1    The Services provided by us constitutes and is restricted solely to the Mobile App and Web Platform that enables users to arrange and schedule emergency response service with third-party providers of such services, including independent third-party medical providers and third party armed response providers under agreement with us or certain of our affiliates (Third-Party Providers). You acknowledge that we do not provide not provide medical and security services.

9.2    You may have access to third-party services through the Mobile App and/or the Web Platform, either directly or through links to other websites, advertisements, content or resources provided by a third-party (Third-Party Services). Your Use of Third Party Services will be governed by an agreement between you and the Third-Party, and not be governed by the terms of these Terms and Conditions or any other agreement between you and us.

9.3    You acknowledge and agree that RTL is not responsible for, does not endorse or sponsor, and will not be liable for, any service provided by any Third-Party Provider or Third-Party Services or your purchase, use, or reliance on Third-Party Services, including the availability, suitability, reliability, or performance. For the avoidance of doubt, we do not provide Third-Party Services and your use of Third-Party Services is at your own risk.    

10.    SPECIAL CONDITIONS

10.1    When you register for a Service, you may be presented with special terms and conditions which, among others, describe specific features and characteristics of the Service and may stipulate additional legal provisions (Special Terms).

10.2    Any Special Terms apply in addition and in conjunction with these Terms and Conditions. In the event of a conflict between these Terms and Conditions and any of the Special Terms, the Special Terms shall take precedence.

11.    CONFIDENTIALITY

11.1    By your use of the Web Platform and Mobile App, you consent to the collection, use, and disclosure of your information in accordance with our Privacy Policy.
The Services may contain information which is confidential to us including, without limitation, all information designated as confidential or recognizable as trade or business secrets or for other reasons recognizable or made available to you as confidential.

11.2    You will (a) keep such information confidential for an unlimited period of time and not disclose such information without our prior written consent and (b) neither record or otherwise utilize such information unless in accordance with these Terms and Conditions.

11.3    These provisions on confidentiality shall not apply in the event that you are required by law to disclose information which is confidential. In this case and to the extent permissible by the applicable law, you will notify us immediately of any disclosure of any information which is confidential to us.

11.4    The obligations contained in this clause shall inure in perpetuity, and will remain binding on you even upon termination of these Terms and Conditions.

12.    PROMOTIONS

12.1    We may, in our sole discretion, create promotional codes that may be redeemed for account credit, or other features or benefits related to the Services and/or a Third-Party Services, subject to any additional terms that we establish on a per promotional code basis (Promo Codes).

12.2    You agree that Promo Codes:

a.    must be used for the intended audience and purpose, and in a lawful manner;

b.    may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by us;

c.    may be disabled by us at any time for any reason without liability to EMRO;

d.    may only be used pursuant to the specific terms that we establish for such Promo Code;

e.    are not valid for cash; and

f.    may expire prior to your use. we reserve the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that we determine or believe that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these terms.

13.    WARRANTIES, REPRESENTATIONS AND INDEMNITY

13.1    Warranties Disclaimer

(a)    THE SERVICES ARE PROVIDED “AS IS”, “WHERE IS” AND “AS AVAILABLE” AND WITHOUT WARRANTIES OF ANY KIND.  WE, OUR SUBSIDIARIES AND OUR LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES OR GUARANTEES OF ANY KIND OR NATURE, WHETHER EXPRESS OR IMPLIED, REGARDING THE SERVICES, AND SPECIFICALLY DISCLAIM ALL SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

(b)    WITHOUT LIMITING THE PREVIOUS DISCLAIMER, WE, OUR SUBSIDIARIES AND OUR LICENSORS DO NOT REPRESENT, WARRANT OR GUARANTEE THAT THE SERVICES WILL (a) OPERATE IN AN UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE MANNER, (b) WILL ALWAYS BE AVAILABLE OR FREE FROM ALL HARMFUL COMPONENTS OR ERRORS (c) WILL BE SECURE OR IMMUNE (INCLUDING THE CONTENT DELIVERED TO YOU AND THE INFORMATION YOU PROVIDE) FROM UNAUTHORIZED ACCESS, (d) WILL BE ACCURATE, COMPLETE, OR RELIABLE, (e) THAT THE QUALITY OF THE SERVICES WILL BE SATISFACTORY TO YOU, OR (f) THAT ERRORS OR DEFECTS WILL BE CORRECTED.

(c)    YOU ACKNOWLEDGE AND AGREE THAT ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT THE YOUR OWN DISCRETION AND RISK AND THE YOU WILL BE SOLELY RESPONSIBLE FOR ANY CONSEQUENCE(S) THAT RESULTS, INCLUDING ANY DAMAGE OR HARM CAUSED BY ANY VIRUS, SPYWARE, WORM OR MALWARE.

(d)    NO ADVICE OR INFORMATION (WHETHER ORAL OR WRITTEN) OBTAINED BY YOU FROM US ON OR VIA THE MOBILE APP AND/OR WEB PLATFORM WILL CREATE ANY WARRANTY OR CONDITION NOT EXPRESSLY STATED IN THESE TERMS AND CONDITIONS.

(e)    YOU UNDERSTAND THAT TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT SHALL WE OR OUR OFFICERS, EMPLOYEES, DIRECTORS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE MOBILE APP AND WEB PLATFORM, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE. TO THE EXTENT THAT WE MAY NOT, AS A MATTER OF APPLICABLE LAW, DISCLAIM ANY IMPLIED WARRANTY OR LIMIT ITS LIABILITIES, THE SCOPE AND DURATION OF SUCH WARRANTY AND THE EXTENT OF OUR LIABILITY WILL BE THE MINIMUM PERMITTED UNDER SUCH APPLICABLE LAW.

13.2    Limitation of Liability

(a)    WE MAKE NO REPRESENTATION AND PROVIDE NO WARRANTY WHATSOEVER, WHETHER EXPRESS OR IMPLIED, CONCERNING ANY THIRD-PARTY SERVICE, AND RTL SPECIFICALLY DISCLAIMS ALL SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

(b)    TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE TO YOU, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY THEORY OF LIABILITY, AND WHETHER OR NOT THE POSSIBILITY OF SUCH DAMAGES OR LOSSES HAS BEEN NOTIFIED TO US, FOR (a) ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES; (b) ANY LOSS OF INCOME, BUSINESS, ACTUAL OR ANTICIPATED PROFITS, OPPORTUNITY, GOODWILL, OR REPUTATION (WHETHER DIRECT OR INDIRECT); (c) ANY DAMAGE TO OR CORRUPTION OF DATA (WHETHER DIRECT OR INDIRECT); OR (d) ANY LOSS OR DAMAGE AS A RESULT OF: (i) USE OF THE MOBILE APP AND/OR WEB PLATFORM SERVICES, (ii) ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, (iii) ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND A THIRD-PARTY PROVIDER OF ANY SERVICE OR CONTENT, INCLUDING ADVERTISERS; AND (iv) ANY CHANGES TO THE MOBILE APP AND WEB PLATFORM OR THE SERVICES, OR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES OR ANY PORTION THEREOF.

(c)    WE ARE NOT LIABLE TO YOU FOR ANY DAMAGE OR ALTERATION TO YOUR EQUIPMENT INCLUDING BUT NOT LIMITED TO COMPUTER EQUIPMENT, HANDHELD DEVICE OR MOBILE TELEPHONES AS A RESULT OF THE INSTALLATION OR USE OF THE APPLICATION.

(d)    NOTHING IN THESE TERMS AND CONDITIONS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

13.3    Indemnification

(a)    YOU AGREE TO HOLD HARMLESS AND INDEMNIFY RTL, AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, AGENTS, AND EMPLOYEES FROM AND AGAINST ANY THIRD-PARTY CLAIM ARISING FROM OR IN ANY WAY RELATED TO YOUR USE OF THE SERVICES AND THE APPLICATION, INCLUDING ANY LIABILITY OR EXPENSE ARISING FROM ALL CLAIMS, LOSSES, DAMAGES (ACTUAL AND CONSEQUENTIAL), SUITS, JUDGMENTS, LITIGATION COSTS AND ATTORNEYS' FEES, OF EVERY KIND AND NATURE. IN SUCH A CASE, EMRO WILL PROVIDE YOU WITH WRITTEN NOTICE OF SUCH CLAIM, SUIT OR ACTION.

14.    GENERAL PROVISIONS

14.1    No one other than a party to these Terms and Conditions and related policies shall have any right to enforce any of its terms.

14.2    No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions and related policies or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

14.3    Any notice or other communication to be given to you under these Terms and Conditions and related policies shall be sent to the email you provide in your Registration Data. Any notice to be sent to us shall be sent to info@emroapp.com. This clause does not apply to the service of any proceedings or other documents in any legal action including arbitration or other method of dispute resolution, which should be sent to our registered office.

14.4    If any part of these Terms and Conditions and related policies is or becomes invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable.

14.5    These Terms and Conditions and all related polices shall be governed by the laws of the Federal Republic of Nigeria. By using the Mobile App and/or Web Platform to access the Services, you unconditionally consent and agree that: (a) any claim, dispute or controversy (whether in contract, tort, or otherwise) you may have against us and/or our officers, directors, agents and employees arising out of, relating to, or connected in any way with your use of the Mobile App and/or Web Platform to access the Services or the determination of the scope or applicability of this clause, will be resolved exclusively by the court of Federal Republic of Nigeria. 

 

ACCEPTABLE USE POLICY


1.    INTRODUCTION

1.1    This Acceptable Use Policy supplements and is subject to the Terms and Conditions for Users (available at http:/www.emroapp.com/termsandconditions) Please ensure that you have read and accepted the Terms and Conditions for Users. By accepting the Terms and Condition, you indicate your acceptance of this Acceptable Use Policy.

1.2    This Acceptable Use Policy describes acceptable use of and access to the Services offered via the Mobile App and/or Web Platform provided by Rescue Technologies Limited.  The purpose of this Acceptable Use Policy is to form a binding contract that ensures appropriate, responsible, ethical, and legal access and use of the Services, and other electronic or communication services by every authorized person with a User Account (User).

1.3    If you violate this Policy or authorize or help others to do so, we reserve the right to suspend or terminate your use of the Services, with or without notice to you.

1.4    The terms contained in this Policy are not exhaustive and may be modified by us at any time by posting a revised version on the Mobile App and/or Web Platform (available at http://www.emroapp.com/usepolicy/ ). By using the Services, you agree to the latest version of this Policy.

2.    USER REGISTRATION REQUIREMENT

2.1    Your use of the Services requires that you create a User Account. In registering your User Account, you agree to:

a.    provide true, accurate, current, and complete information about yourself as prompted by our Service registration form (Registration Data); and

b.    maintain and promptly update the Registration Data to keep it true, accurate, current, and complete.

2.2    If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your User Account and refuse any and all current or future use of the Services (or any portion thereof).


2.3    You may create a User Account for the benefit of another person, but not on behalf of a person. You may only create a User Account for the benefit of a person where:

a.    the person is of legal age to form a binding contract and is not a person barred from receiving the Services under Nigerian law; and

b.    the person agrees to provide true, accurate and complete Registration Data, and to maintain and promptly update the Registration Data to keep it true, accurate, current and complete; and

c.    the person accepts this Policy and all relevant policies and conditions for the use of the Services, including but not limited to the Terms and Conditions for User, the Privacy Policy and the Payment and Refunds Policy.
2.4    If you create a User Account for the benefit of a person in violation of the terms in 2.4 above, or we have reasonable grounds to suspect that you created a User Account in violation of the terms, we have the right to suspend or terminate your User Account and/or the account created, and refuse any and all current or future use of the Services (or any portion thereof).

2.5    You may create and maintain a User Account on behalf of a person under the legal age of majority (Minor) if you are a parent or guardian of the Minor. If you create and maintain a User Account for a Minor, you agree to:

a.    supervise the Minor’s use of the Services;

b.    assume all risks associated with the Minor’s use of the Services, including the receipt and transmission of information and materials via the Mobile App and/or Web Platform and all transactions in respect of the Service;

c.    assume any liability resulting from the Minor’s use of the Services and have an ongoing responsibility to determine whether any aspect of the Services is appropriate for the Minor;

d.    be bound by this Policy and all relevant policies and conditions for the use of the Services, including but not limited to the Terms and Conditions for User, the Privacy Policy and the Payment and Refunds Policy, for the Minor’s access and use of the Services.

2.6    If you create a User Account on behalf of a minor in violation of the terms in 2.5 above, or we have reasonable grounds to suspect that you created an account for a Minor in violation of the terms, we have the right to suspend or terminate your User Account and/or the account created, and refuse any and all current or future use of the Services (or any portion thereof).

2.7    You may create and maintain a shared account comprising of other Users as members (Shared Account). If you create and maintain a Shared Account, you agree and represent that:

a.    you are the parent or legal guardian of any Minor registered in the Shared Account and will comply with the terms in 2.5 above;  

b.    you have obtained the consent of every person who is not a Minor that you register in the Shared Account, and they have agreed to be bound by this Policy and all relevant policies and conditions for the use of the Services, including but not limited to the Terms and Conditions for User, the Privacy Policy and the Payment and Refunds Policy;

c.    you undertake to pay and will be liable to the Subscription and One-Off Fee incurred by every registered User in the Shared Account, in accordance with the Payment and Refund Policy.

2.8    If you create a Shared Account in violation of the terms in 2.7 above, or we have reasonable grounds to suspect that you created a Shared Account in violation of the terms, we have the right to suspend or terminate your User Account and/or the Shared Account created, and refuse any and all current or future use of the Services (or any portion thereof).

2.9    For the avoidance of doubt, we reserve the right to suspend or terminate any User Account, (created by you for your own use or for the benefit of another or on behalf of a Minor) or a Shared Account (Account), if we have reasonable grounds to believe that such Account has violated this Policy. Where we suspend, or terminate an Account, you will not be entitled to a refund for the unused Subscription, and may remain liable to us for any loss or damages we incur as a result of your breach.

2.10    We reserve the right to deregister your account and suspend your use of the Mobile App and/or Web Platform if you are our direct competitor or access the services for the purpose of monitoring the availability, performance or functionality of the Mobile app and/or web platform, or for any other benchmarking or competitive purposes.


3.    USE OF SERVICES

3.1    To access and use the Services, you must register and maintain an active User Account. You are responsible for all activities that occurs under your User Account in relation to your use of the Services, and liability to pay for the usage.

3.2    You may request your first emergency response service (Call Out) only upon activation of your Account and at least twenty-four (24) hours after payment of your first Subscription.

3.3    If your Subscription has expired, you may request emergency response service (Call Out) only after at least twenty-four (24) hours after payment of your Subscription renewal.

3.4    Subject to maintaining an active Account and Subscription, you acknowledge and agree that:

a.    only one (1) emergency armed response Call Out in any three-month period is covered by your Subscription, and all subsequent Call Out for emergency armed response within that period will attract the payment of a One-off Fee;

b.    only one (1) emergency medical response Call Out in any three-month period is covered by your Subscription, and all subsequent Call Out for emergency armed response within that period will attract payment of a One-off Fee;

c.    any Call Out on behalf of anyone who is not the holder of the User Account irrespective of the number of your previous Call Out will be subject to payment of the One-off Fee;

d.    you will be liable to pay the One-off Fee as we reasonably determine before the Call Out request is processed, except we decide otherwise.

3.5    In respect of medical emergency response service, you agree and acknowledge that the following terms will apply:

a.    a Call Out for medical emergency will be responded to by a medical response partner or a non-dedicated doctor who is dispatched to you upon confirmation by of the nature and severity of the medical emergency;

b.    you must be in a location where the medical emergency response service is available;

c.    you accept that the medical response service partner may in its discretion select the hospital that you will be taken to for stabilization;

d.    you will be entitled to emergency room stabilization based on the terms of your insurance policy or medical cover policy;  

e.    a legally qualified relative with direct blood relationship (such as father, mother, brother, sister or child) will be required to sign a consent form, if you are to be taken to a hospital different from that chosen by the medical response partner;

f.    response by the medical response partner shall be on a triage system and confirmation of a true emergency basis taking into consideration the circumstances of each Call Out request.

3.6    In respect of armed emergency response service, the following terms will apply:

a.    you must be in a location where the armed emergency response service is available;

b.    response by the armed response partner shall be on a triage system and confirmation of a true emergency basis taking into consideration the circumstances of each Call Out request;

c.    If required, the armed emergency response service partner will evacuate the user to the nearest safe location.

3.7    In respect of the safety monitor service, the following terms will apply:

a.    We will not be liable for any wrong information provided, as the service is provided on an “as is” basis;

b.    We will not be liable for any delay or failure of the contacts selected by you in receiving the notifications.

3.8    Some of the Services can be used or are particularly useful when used over mobile networks. You should be aware that your network provider may charge you for access to its network, the duration of your mobile device's connection to the network and the data volume used to use the Services. You are entirely responsible to check with your network provider whether any such costs may apply before using the Services in this respect.

3.9    With or without cause at any time by providing notice to you, we may at any time and for any reason terminate the Services or your access to the Services. In the event of termination, your Account will be disabled and you may not be granted access to your Account or any files or other content contained in your Account.

4.    CALL OUT
4.1    You may make a Call Out from any location where the Services are available. To make a Call Out:

a.    if you use a mobile device that is provisioned with active internet access, you are required to press the relevant button on your Mobile App, and confirm your Call Out;

b.    if you use a mobile device that is not provisioned with active internet access, you may dial our Service Code on your mobile phone.

4.2    You will be liable to pay for any Call Out you mistakenly make, except you cancel such Call Out within five (5) minutes of making it. You may cancel any Call Out by following the appropriate link on your Mobile App, sending the relevant command to our short code or calling our emergency number.

4.3    When you make a Call Out, you acknowledge and agree that:

a.    the response time to your Call Out is dependent on several factors, and we make no warranty or representation as to the timing of the emergency response service;

b.    riot, mutiny, insurgency and war situations are not covered by the Services;

c.    Where there is a medical call out and the response team deems the covered territory unsafe, they may call an armed response team at their discretion and the User would be required to pay the applicable charges. The emergency response service partner will ensure your panic location is secured before approaching the scene of the emergency;

d.    the emergency response service is not a definitive care and may not be totally capable of addressing all your needed care;

e.    we will provide your information, specifically name and contact information, to a third-party response provider or any other emergency responder partner who accepts your Call Out so that the third-party provider or emergency responder partner may contact and locate you. The emergency response partner will work with the information given by the User on a best effort basis;

f.    if you choose to upload a photo to your User Account, your photo will be viewable by us as well as the third-party response provider or any other emergency response partner who is responding to your Call Out so as to verify your identity;

g.    we may request access to the camera and audio recording facilities of your mobile device, as well as your location data as may be needed by the third-party service providers to facilitate response to your Call Out;  

5.    UNDERTAKINGS OF THE USER

5.1    You undertake that your use of the Services:
a.    will not be deliberately timed to ensnarl, ambush, trap, or sabotage the activities, or cause harm to the third-party service providers or emergency response partner;

b.    will be limited to the emergency response Services and you will seek the advice of your physician for follow-up examination and treatment where required;

c.    will not cause you to seek or enter into a physician-patient relationship with any response provider, or request a response provider to diagnose, treat, test, recommend a course of treatment, or otherwise provide or perform medical services that are typical of a physician-patient relationship;

d.    will not cause nuisance, annoyance, inconvenience, or damage either to us, other Users, third-party providers or emergency response partners, and members of the public;

e.    will not cause you to treat either us, our agents, other Users, third-party providers or emergency response partners without respect;

f.    will comply with the terms and conditions in this Policy and any applicable law or regulation in the jurisdiction where you are resident or from where you are using the Services;

g.    will be only through the interface we make available to you and you will not use the Services (including any attempts to do so) through any automated tools (including software and/or hardware), functions, services or otherwise (including scripts or web crawlers).

h.    will comply with and follow all instructions and policies we make available to you in connection with the Services and you will not engage in any activity that may cause interference with or disruption to the Services;    

6.    EXCLUSION OF LIABILITY


6.1    By using the Service, you acknowledge and agree that:

a.    the Service Providers are independent professionals solely responsible for the services they provide to you;

b.    the Service Providers are solely responsible for and will have complete authority, responsibility, supervision, and control over the provision of the Services, including but not limited to advice, instructions, treatment decisions, and other professional services required; and

c.    all diagnoses, treatments, procedures, and other professional medical care services provided and performed by the Service Providers is in their sole discretion, as they deem appropriate.

6.2    We will not be deemed the provider of the Services provided through the Web Platform and Mobile App. The provision of the Services is at the sole and entire risk of the Service Providers.

6.3    You acknowledge and agree that:

a.    you release us from any liability with respect to any claim, suit or action to be brought by you in connection with provision of the Services to you;

b.    the Service Providers will solely be responsible and liable for any damages you suffer arising from or connected to the Services;

c.    you will not have any plea, claim or demand against us in respect of any service you receive in connection with the Services;

d.    there is no an employer-employee relationship or an employer- independent contractor relationship between us and the Service Providers; and

e.    the engagement of the Service Providers to provide the Services does not imply recommendation or endorsement of their credentials, qualifications, or abilities.

7.    COMPLAINTS AND QUERIES
7.1    You may make complaints to us via our Customer Service Channels. Where you wish to make a complaint, or make an enquiry about the Services, you make contact us by:

a.    calling the number [0700 000 3390]; or

b.    sending an email to info@emroapp.com

7.2    In the event of an emergency only, you can contact us via the short code number 1190.

8.    GENERAL PROVISIONS

8.1    All the General Provisions contained in the Terms and Conditions for Users (available at https://emroapp.com/home/termsandcondition/) remain applicable as if they are reproduced in this Policy. 

PRIVACY POLICY


1.    INTRODUCTION

1.1    The purpose of this Privacy Policy is to form a binding contract in respect of the collection, use, disclosure, retention, and protection of personal information provided by every authorized person with a User Account. By accepting the Terms and Conditions for Users (available at http://www.emroapp.com/termsandconditions) you (which when used thereafter includes minors and other people registered for) agree to be bound by the Terms of this Privacy Policy.
 
1.2    This Privacy Policy describes our use, disclosure and protection of your personal information.  The purpose of this Privacy Policy is to form a binding contract in respect of the collection, use, disclosure, retention, and protection of personal information provided by every authorized person with a User Account (User).

1.3    You may not access or use the Services unless you accept the Terms and Conditions for Users as stated in Clause 1.1 above.   

1.4    The terms contained in this Policy are not exhaustive and may be modified by us at any time by posting a revised version on the Mobile App and/or Web Platform (available at http://www.emroappp.com/privacy ). By using the Services, you agree to the latest version of this Policy.

2.    GLOBAL PRIVACY STANDARDS

2.1    We comply with global privacy standards and remain committed to protecting your personal information and honour our privacy obligations regardless of where your personal information is collected, processed, or retained.

3.    COLLECTION OF INFORMATION

3.1    We collect, process, and retain personal information from you and any devices (including mobile devices) you may use when you:

a.    use our Services;
b.    register for an account with us;
c.    provide us information on a web form;
d.    update or add information to your account;
e.    participate in community discussions, chats, surveys or dispute resolution; or
f.    when you otherwise correspond with us regarding our Services.

4.    USE AND RETENTION OF INFORMATION

4.1    We use the personal information we collect to:
a.    provide and improve our Services;
b.    provide you with a personalized experience on the Mobile App and Web Platform;
c.    contact you about your User Account and our Services;
d.    provide you with customer service;
e.    provide you with personalized advertising and marketing; and
f.    detect, prevent, mitigate, and investigate fraudulent or illegal activities.

4.2    We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with national laws prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms and Conditions for Users and take other actions permitted or required by applicable national laws.
    
5.    CHOICE AND ACCESS

5.1    You have a choice about how we use your personal information to communicate with you, to send you marketing information, how we provide you with customized and relevant advertising, and whether you want to stay signed into your User Account.

5.2    We take steps to ensure that the personal information we collect is accurate and up to date, and that you have the ability to access and make corrections to it.

6.    DISCLOSURE

6.1    We may disclose your personal information to third parties. This disclosure may be required for us to provide and to provide you access to our Services, to comply with our legal obligations, to enforce our Terms and Conditions for Users, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose. We do not disclose your personal information to third parties for their marketing and advertising purposes without your consent.

7.    SECURITY

7.1    We protect your information using appropriate technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration.

8.    COMPLAINTS AND QUERIES

8.1    You may make complaints to us via our Customer Service Channels. Where you wish to make a complaint, or make an enquiry about this Privacy Policy, you make contact us by:
a.    sending an email to support@emroapp.com ; or
b.    calling the number [0700 000 3390]; or
c.    sending a message to the number 1190.

8.2    In the event of an emergency only, you can contact us via the short code number 1190.

9.    GENERAL PROVISIONS

9.1    All the General Provisions contained in the Terms and Conditions for Users (available at http://www.emroapp.com/termsandconditions ) remain applicable as if they are reproduced in this Policy.  

PAYMENT POLICY

1.    INTRODUCTION

1.1    This Payment Policy regulates the payment of monies you pay to us to access the Services offered via the Mobile App and/or Web Platform provided by Rescue Technologies Limited. By accepting the Terms and Conditions for Users (available at http://www.emroapp.com/termsandconditions) you agree to be bound by the terms of this Payment Policy.

1.2    The purpose of this Payment Policy is to form a binding contract in respect of payment of subscriptions, cancellation of subscriptions made for the Services by every authorized person with a User Account (User).

1.3    You may not access or use the Services unless you accept the Terms and Conditions for Users as stated in Clause 1.1 above. If you violate this Policy or authorize or help others to do so, we reserve the right to suspend or terminate your use of the Services, with or without notice to you.

1.4    The terms contained in this Policy are not exhaustive and we may change the terms by providing you with updates on the Mobile App and/or Web Platform (available at http://www.emroappp.com/payment ). These changes are not retroactive, they apply as at the effective date we specify in the notice. By using the Services, you agree to the latest version of this Policy updated on the App

2.    SUBSCRIPTION AND CO-PAY FEES

2.1    The Services includes products that are only accessible to you upon payment of a recurring subscription fee (Subscription). However, you acknowledge and agree that the Services shall only become available to you after twenty-four (24) hours from when we receive payment for your first Subscription. Though the Services can be available to you within the 24-hour window before your Subscription becomes activated, any use of the paid products prior to that period will incur a co-pay fee (Co-pay Fee) to be determined by us.

2.2    The Subscription for the Service is charged on a prepaid basis, and we must receive payment before your Subscription is activated and/or provided. We provide, and you are allowed to opt-in to monthly, quarterly, bi-annual and annual Subscription plans for the products, and may migrate from one plan to another in accordance with the terms of this Payment Policy.

2.3    In addition to payment of the Subscription, you are liable to pay an applicable Co-pay Fee, if:

a.    you make a Call Out within twenty-four (24) hours of the purchase of an Initial Subscription or the reactivation of your expired Subscription;

b.    your usage in any three (3) months period exceeds one (1) Call Out per product or the number of Call Out covered by your Subscription plan;

c.    a Call Out is responded to in error when your Subscription has lapsed;

d.    you make a Call Out for a person who is not a User; or

e.    you make a false panic which results into a Call Out.  

2.4    You agree that you shall be charged and pay the Co-pay Fee if you fall into any of the scenarios listed in Clause 2.3 above.

2.5    If your Subscription is due and unpaid, or if the Co-pay Fee applicable cannot be charged to your User Account, you shall not be able to make a call out until your Subscription has been reactivated. If you would like to stop the Subscription from automatically renewing, you can do so at any time via the relevant link on the Mobile App and/or Web Platform.

2.6    If you are unable to access the Services after payment of the Subscription and/or Co-pay Fee where applicable, please call 1190 or the Call centre number [[0700 000 3390].

3.    PAYMENT

3.1    On creation of your User Account, you will be required to select your preferred electronic payment option (Checkout Service), from the payment options we provide to users from time to time. If you want to change your payment option and/or payment information, you may do so at any time by following the applicable link in the Mobile App and/or Web Platform.


3.2    We will charge a recurring amount for the Subscription on the date it is due for renewal and require that your relevant payment account is funded on the due date. By using the Checkout Service, you authorize us to recurrently charge your credit/debit card, mobile phone account, or other selected payment account for your Subscription.

3.3    We charge the due amount for the Co-pay Fee on the due date and require that your relevant payment account is funded on the due date. By using the Checkout Service, you authorize us to charge your credit/debit card, mobile phone account or mobile money wallet, or other selected payment account for the Co-pay Fee.

3.4    If you elect to pay with credit or debit card, our payment process provider will generate a token from the card information provided in order to process payments for your Subscription and Co-pay Fee. We and/or our payment process provider do not store or retain any card information provided.

3.5    For the avoidance of doubt, you agree that if payment is not received on the date they fall due or your account is not funded for Subscription amount, your access to the Services is automatically suspended pending the time we receive your subscription payment.  

3.6    When you use the Checkout Service, the total amount to be charged to your account will include applicable sales tax and any other relevant tax imposed by a regulatory agency in Nigeria.
3.7    Payment can be made on your behalf by another User. You will be required to provide the email address or phone number of the User who will receive a link from which payments will be made.


4.    SUBSCRIPTION RENEWAL

4.1    By using the Checkout Service, you understand and agree that:
a.    we will charge or debit your payment account when we renew your Subscription or charge the Co-pay Fee using the payment method currently associated with your account. If we are unable to collect payment when due, we reserve the right not to provide the Services. You can view your payment method and history at any time via the relevant link on the Mobile App and/or Web Platform.
 
b.    until you cancel, the Subscription billing will continue according to the cycle stated at the time of your purchase.

c.    If you are unable to cancel your Subscription, contact us immediately via the Customer Service channels.

4.2    All recurring Subscriptions and Co-pay Fee are automatically invoiced and charged to the payment account you provide to us. You agree to submit a valid payment account option that we will charge for recurring Subscription or Co-pay Fee.

5.    ACCOUNT UPGRADES OR DOWNGRADES AND PRICE ADJUSTMENTS

5.1    You can upgrade or downgrade your Subscription plan at any time. If you downgrade your Subscription, prior payments will not be prorated. In respect of upgrades, you will be required to pay the full amount chargeable for a plan upgrade before the upgrade request is processed.

5.2    You acknowledge and agree that we may vary the Subscription amount by giving you advance notice, and the Co-pay Fee with or without notice. The increase or decrease of the Subscription amount will not apply to any existing Subscription, but will apply on any subsequent renewal of the Subscription.

6.    CANCELLATION

6.1    You must request to cancel your Subscription at any time before your next billing date in order to avoid being charged on the billing date. In the event of cancellation, you will still have access to the Services through the end of your current Subscription period.

6.2    Please note that simply removing the payment account associated with your User Account does not cancel your Subscription, and your billing cycle will continue. It is imperative that you request to cancel the Subscription via the relevant link on the Mobile App and/or Web Platform.

6.3    Except as provided in Clause 7.1 below, all duly charged Subscription fees are non-refundable, and we do not prorate any portion of unused Subscription or Co-pay Fee.

6.4    All cancellations must be submitted via the relevant link on the Mobile App and/or Web Platform, and verbal cancellations are not accepted. Once we receive and verify your cancellation request, your cancellation will be effected immediately and you will receive a notice confirming cancellation of your subscription.

6.5    After cancellation, you will still have access to the Services for the duration of your plan after which it will be terminated.

6.6    If you are erroneously billed after cancelling your automatically renewing Subscription, and wish to receive a refund, you must contact us via the Mobile App or Web Platform within fourteen (14) days of the erroneous billing, otherwise we reserve the right to not grant you a refund.

6.7    Cancellation of your Subscription does not dismiss outstanding invoices or nullify previously agreed charges, such as Co-pay Fee, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding amount will be billed to you and must be settled.

7.    BILLING ERRORS AND DISPUTES

7.1    If there has been a billing error for any of the Services, you agree to send a complaint to us via the Mobile App or the Web Platform within thirty (30) days from when the billing was charged to your payment account, and grant us thirty (30) days to verify your refund request and pay over the amount deducted to your nominated account.

7.2    You agree to provide us thirty (30) days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company, telephone operator, payment service provider or a bank. Where we receive a chargeback from a third-party credit/debit card company telephone operator, payment service provider or a bank on your behalf before we have been given a chance to resolve the issue, we have the right to charge you for time spent in resolving such disputes and any associated fees incurred by us.

7.3    Regardless of the outcome of any chargeback request, we retain the right to collect Subscription or Co-pay Fees on any Services that are due and retain the right to suspend your User Account until the chargeback dispute is resolved.

8.    THIRD-PARTY PROVIDERS

8.1    This Payment and Refund Policy does not apply to payment made via the Mobile App and Web Platform to Third-Party Providers. If you make any payment to a Third-Party via the Mobile App or Web Platform, please contact the relevant Third-Party for information about their applicable payments, refunds and cancellation policy.

9.    COMPLAINTS AND QUERIES

9.1    You may make complaints to us via our Customer Service Channels. Where you wish to make a complaint, or make an enquiry about Payment and Refunds, you make contact us by:
a.    sending an email to support@emroapp.com ; or
b.    calling the number 0700 000 3390; or

9.2    In the event of an emergency only, you can contact us via the emergency number 1190.

10.    GENERAL PROVISIONS

All the General Provisions contained in the Terms and Conditions for Users (available at http://www.emroapp.com/termsandconditions) remain applicable as if they are reproduced in this Policy.  

 

Frequently Asked Questions

Everything you really need to know about The EMRO

What are the greatest benefits to using The Emro?
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